Privacy policy
This Privacy Policy explains how Electrical Emergency Services collects, uses, stores and protects your personal information when you use our website, contact us, request a booking, or use our emergency electrician services.
Website: https://emergencyelectricianservices.com/
Email: info@emergencyelectricianservices.com
Telephone: 07539 417 962
For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Electrical Emergency Services is the data controller of the personal information we collect and use.
1. Information we collect
We may collect and process the following types of personal information.Information you provide to us
When you contact us, call us, email us or complete a booking/contact form on our website, we may collect:- Your name
- Email address
- Telephone number
- Postcode or service address/location
- Details of the electrical issue or emergency
- Preferred booking or call-back information
- Any other information you choose to provide in your message
Information collected automatically
When you visit our website, we may automatically collect limited technical information, such as:- IP address
- Browser type and version
- Device type
- Pages visited
- Time and date of visit
- Website usage information
- Cookie and tracking information, where applicable
2. How we use your information
We use your personal information to:- Respond to your enquiry
- Contact you about engineer availability
- Arrange emergency electrician callouts or appointments
- Provide electrical repair, fault diagnosis or related services
- Send booking confirmations or service updates
- Communicate with you by phone, SMS or email
- Provide customer support
- Maintain records of enquiries, bookings and completed jobs
- Improve our website, services and customer experience
- Protect our business, website and customers from misuse, fraud or security issues
- Comply with legal, tax, accounting and regulatory obligations
3. Lawful basis for using your information
We only use your personal information where we have a lawful basis to do so. Depending on the situation, we may rely on the following lawful bases.Contract
We use your information where it is necessary to provide a service you have requested, such as arranging an emergency electrician visit or responding to a booking enquiry.Legitimate interests
We may use your information for our legitimate business interests, including responding to enquiries, managing customer relationships, improving our services, maintaining website security and keeping business records.Legal obligation
We may process certain information where required by law, including for tax, accounting, health and safety, insurance or regulatory purposes.Consent
Where required, we may rely on your consent, for example for certain types of marketing communication or non-essential cookies. You can withdraw your consent at any time.4. How we contact you
If you submit an enquiry or request a booking, we may contact you using the details you provide, including by:- Telephone
- SMS
5. Sharing your personal information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services. These may include:- Electricians, engineers or service providers who attend your property
- Booking, customer management or communication service providers
- Website hosting and IT support providers
- Email, telephone or SMS communication providers
- Payment, invoicing or accounting service providers
- Professional advisers, such as accountants, insurers or legal advisers
- Regulators, authorities or law enforcement where legally required
6. International transfers
Some service providers we use may process personal information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure your personal information is protected in accordance with applicable data protection laws.7. How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected. As a general guide:- Enquiry and booking information may be kept for up to 24 months after your last contact with us.
- Customer, job, invoice and payment records may be kept for up to 6 years where required for tax, accounting, insurance or legal purposes.
- Website analytics and cookie data may be kept for shorter periods depending on the relevant tool or cookie settings.
8. Cookies and tracking technologies
Our website may use cookies and similar technologies to operate properly, improve performance, understand how visitors use the website and support marketing or analytics activities. Cookies may be used for:- Essential website functionality
- Website performance and analytics
- Security
- Marketing or advertising, where applicable
9. Marketing
We may contact you with marketing communications where we are legally permitted to do so or where you have given consent. You can opt out of marketing communications at any time by contacting us using the details in this policy or by using any unsubscribe option provided in the message. We will still contact you where necessary about a service enquiry, booking or job you have requested.10. How we protect your information
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure systems, access controls, staff training, secure hosting and limiting access to personal information only to those who need it. However, no website or online transmission is completely secure, so we cannot guarantee absolute security.11. Your rights
Under UK data protection law, you have rights in relation to your personal information. These may include the right to:- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Ask for your information to be transferred to another organisation
- Withdraw consent where we rely on consent
- Complain to the UK Information Commissioner’s Office